We want you to enjoy your Jewel purchase. Please read our Returns, Exchanges & Refund Policy carefully before purchasing.
Change of Mind
Jewel does not generally offer refunds for change-of-mind purchases.
This includes situations where you:
– change your mind after purchasing;
– choose the wrong style, colour or size;
– decide that the item does not suit you;
– no longer require the item; or
– find a similar item elsewhere.
However, at Jewel’s discretion, we may agree to offer an exchange or store credit for an eligible item.
Any discretionary exchange or store credit must be approved by Jewel and is subject to the item being:
– unused and unworn;
– in its original condition;
– returned with all original packaging, tags and accessories; and
– accompanied by satisfactory proof of purchase.
Unless the product is faulty or otherwise covered by New Zealand consumer law, the customer is responsible for all return postage costs.
Original shipping charges are not refundable for change of mind returns.
Earrings & Piercing Jewellery
For hygiene reasons, earrings and other piercing jewellery cannot be returned or exchanged for change-of-mind reasons.
Please choose these items carefully before completing your purchase.
This hygiene restriction does not affect any rights or remedies you may have where an item is faulty or otherwise fails to comply with the Consumer Guarantees Act 1993.
Clearance & Final Sale Items
Items identified as Clearance, or Final Sale or otherwise clearly marked as non returnable at the time of purchase cannot be returned, exchanged or credited for change of mind reasons.
Please choose clearance and final sale products carefully before completing your purchase.
This does not affect your rights under the Consumer Guarantees Act 1993 where applicable.
Faulty, Damaged or Incorrect Items
If you believe that an item you have received is faulty, damaged, incorrect or does not match its description, please contact Jewel as soon as reasonably possible and provide:
– your order number or proof of purchase;
– a description of the problem; and
– photographs or other information reasonably required to assess the issue.
We may ask you to return the item so that it can be inspected.
Your rights regarding faulty products are protected by the Consumer Guarantees Act 1993. Depending on the circumstances and nature of the problem, an appropriate remedy may include repair, replacement, refund or another remedy available under New Zealand consumer law.
Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded.
Jewellery Care & Normal Wear
Fashion jewellery requires appropriate care.
The appearance and lifespan of jewellery can be affected by factors including water, moisture, perfumes, cosmetics, skincare products, chemicals, cleaning products, sweat, storage conditions and general wear.
Normal wear and tear, accidental damage, misuse, damage caused by failing to follow reasonable care instructions, or damage caused after delivery may not constitute a product fault.
Please follow any jewellery care instructions supplied with the product or published on our website.
Colour & Appearance
We make reasonable efforts to display our products accurately on our website. However, colours and appearance may vary slightly depending on photography, lighting, screen settings and the device being used.
Return Postage
Where Jewel agrees to a discretionary change of mind exchange or store credit, the customer is responsible for return postage and any applicable cost of sending the replacement item.
Where a product fails to meet a guarantee under the Consumer Guarantees Act, return or delivery costs will be handled in accordance with applicable New Zealand law.
Contact Us
For return or product enquiries, please contact us through the contact details provided on our website before sending an item back.
Jewel
The Plaza Shopping Centre
Palmerston North, New Zealand
