At Jewel, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, make a purchase, contact us or otherwise interact with Jewel.
We handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy law.
1. Information We May Collect
When you use our website or purchase from Jewel, we may collect information including:
– your name;
– email address;
– phone number;
– billing and delivery address;
– order and purchase information;
– information you provide when contacting us;
– account information, if you create an account;
– communications between you and Jewel;
– information relating to returns, exchanges or customer-service enquiries;
– technical information relating to your use of our website, such as device, browser and IP address information; and
– information collected through cookies and similar technologies.
We aim to collect only information that is reasonably necessary for our business activities.
2. Payment Information
Payments made through our website may be processed by third party payment providers.
Depending on the payment method you choose, your payment provider may collect and process payment information required to complete your transaction.
Jewel does not intentionally collect or store full credit or debit card details where those details are processed directly by an authorised third party payment provider.
Your use of a third party payment service may also be subject to that provider’s privacy policy and terms.
1. How We Use Your Information
We may use your personal information to:
– process and fulfil your orders;
– arrange delivery of your purchases;
– process payments and transactions;
– communicate with you regarding your order;
– provide customer service;
– manage returns, exchanges, store credits and product enquiries;
– maintain and improve our website and services;
– maintain appropriate business and transaction records;
– prevent or investigate suspected fraudulent or unauthorised transactions;
– comply with legal, accounting and regulatory requirements;
– understand how customers use our website; and
– send marketing or promotional communications where you have consented or where otherwise permitted by law.
1. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about new collections, special offers, promotions and other Jewel news.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing communications.
Unsubscribing from marketing communications will not prevent us from sending transactional communications that are necessary in relation to your purchases, such as order confirmations, shipping information or responses to customer-service enquiries.
1. Cookies & Website Technology
Our website may use cookies and similar technologies to help the website operate effectively, remember preferences, understand website usage and improve the shopping experience.
We may also use analytics or advertising technologies provided by third parties.
Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect the functionality of parts of our website.
1. Sharing Your Information
We do not sell your personal information.
We may disclose or provide access to personal information where reasonably necessary to third parties that assist us in operating our business, including:
– website and e-commerce service providers;
– payment processors;
– banks and payment networks;
– courier and delivery providers;
– IT, website hosting and technology providers;
– email and marketing service providers;
– analytics providers;
– professional advisers; and
– government, regulatory or law-enforcement authorities where disclosure is required or permitted by law.
We aim to disclose only the information reasonably necessary for the relevant service or purpose.
Some service providers may process or store information outside New Zealand. Where applicable, we will handle overseas disclosures in accordance with New Zealand privacy law.
1. Delivery Providers
When you place an order, we may provide information such as your name, delivery address, phone number and other necessary delivery information to our courier or delivery providers so that your order can be delivered and delivery updates can be provided.
1. Protecting Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
However, no online service, electronic transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account login information and passwords secure where an online account facility is available.
1. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes and meeting legal, tax, accounting and regulatory obligations.
When personal information is no longer reasonably required, we may securely delete or anonymise it, subject to our legal obligations.
1. Accessing or Correcting Your Information
Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you and to request correction of that information if you believe it is inaccurate.
To request access or correction, please contact Jewel using the contact details available on our website.
We may need to verify your identity before providing access to personal information.
1. Information About Other People
If you provide us with personal information relating to another person, for example when purchasing an item to be delivered as a gift, you should ensure that you are authorised to provide that information to us.
We will use that information for purposes reasonably connected with fulfilling the order and as otherwise permitted by law.
1. Children’s Privacy
Our products may be purchased for children; however, our online store is intended to be used by people who are legally able to enter into the relevant transaction or by people purchasing with appropriate parental or guardian involvement.
We do not knowingly seek to collect unnecessary personal information from children.
1. Privacy Breaches
If a privacy breach occurs, we will assess and respond to it in accordance with our obligations under the Privacy Act 2020, including any applicable notification requirements.
1. Third-Party Links
Our website may contain links to third party websites or services.
Jewel is not responsible for the privacy practices of third party websites. We recommend reviewing the privacy policy of any external website or service you use.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will be published on our website with the date it was last updated.
1. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us through the contact details provided on our website
